CANCEL POLICY UPDATE
Avalon Waterways
TRAVEL UPDATE (AS OF MARCH 5, 2020)
In response to the Coronavirus (Covid-19) outbreak and the subsequent U.S. State Department warning to avoid all travel to China and the regions of Veneto and Lombardy in Italy, Avalon Waterways has instituted a travel policy relating to travel to and through these areas to help ensure the health and safety of our guests.
In addition to temporarily suspending the operation of China itineraries, Avalon Waterways is modifying Italy itineraries that include the regions of Veneto and Lombardy through April 30, 2020 on Avalon Waterways cruises. Our guest services team are contacting guests affected by these changes and/or cancellations in order to adjust their travel plans.
As an added precaution for the health and safety of all of our guests, prior to joining your vacation, we are asking all guests to acknowledge if they have traveled from/visited or transited through China, including Macau, Iran or traveled from/visited Hong Kong, South Korea, or quarantined towns in Veneto and Lombardy within the 14 days prior to the start of their vacation. If a guest does not meet this requirement, they will not be allowed to travel on any Avalon Waterways cruise.
Additionally, some governments have implemented wider restrictions that limit the arrival of travelers who have traveled from/visited or transited through countries beyond those currently within the Avalon Waterways policy above. We recommend that you check the current travel policy of your final destination for further details.
We continue to monitor the situation closely to determine if additional modifications and updates are needed in accordance with U.S. and international travel advisements and policies.
AVALON WATERWAYS TRAVEL POLICY FOR UPCOMING & FUTURE TRAVEL (AS OF MARCH 4, 2020)
With the uncertainty felt among many travelers over the effects of the spread of Coronavirus, Avalon Waterways is responding with a policy to enable our travelers and their travel advisors to adjust travel plans and help alleviate immediate concerns.
At this time, all of our river cruises are operating as scheduled with the exception of mainland China. For all other destinations, we are introducing a temporary policy update for 2020 travel as follows until further notice:
• For travelers with existing bookings and for new bookings, deposits on future Avalon Waterways vacations can be moved to any other brand (Globus, Cosmos, Monograms or Avalon Waterways), destination or itinerary in 2020 or 2021 without penalty* prior to final payment.
• Also Avalon Waterways is temporarily waiving cancellation penalties** until 3 days prior to any Europe departure.
With the safety, security and peace-of-mind of our travelers as our primary goal, we believe in giving them more time and flexibility with their travel decisions. Traveling the world is a joyful experience and we want to do our part to keep the anticipation stress-free.
*Deposits remain non-refundable and applicable final payment dates still apply. Applicable price of the new tour/cruise/package applies, as well as value of any applied promotion on original booking if new booking is within the same brand. Air penalties and changes in airfare may apply.
**Cancellation penalties refer to applicable cancellation fees within final payment, returned in the form of a Letter of Credit. Deposits remain non-refundable. Cancellation fee waiver applies to all Globus family of brands vacations with the exceptions of those that include Oberammergau performances or anything that includes specific payment conditions, such as non-Avalon Waterways operated cruises, rail package inclusions and certain destinations.
Additional Exceptions may occur.
If you or your travel party have additional questions or concerns please call your travel advisor or our main line at
1-800-344-0401
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