CANCEL POLICY UPDATE
Crystal Cruises
Crystal is aware of the current U.S. State Department advisory to reconsider non-essential travel to Italy. As a result, the company is currently planning itinerary modifications for its April and May voyages that call into Italy.
In the meantime, we have advised new cancellation policy considerations through April 30, 2020 for our guests providing added flexibility as well as the benefit of time to help alleviate travel concerns and further assist in making informed decisions about upcoming travel plans.
We will, of course, keep our guests and travel partners updated as we finalize itinerary modifications.
UPDATED Wednesday March 4, 2020 4:00pm EST
New Cancellation Guidelines
The travel industry as a whole is navigating an unprecedented situation that has required unexpected and rapid changes and we want to thank our guests and travel partners for their understanding and patience during these past few weeks.
We recognize that this is a time of uncertainty for global travelers, and that added flexibility as well as the benefit of time will help alleviate travel concerns and help in making informed decisions about upcoming travel plans. In light of this, Crystal has created new cancellation guidelines for those who are approaching their embarkation date for voyages on Crystal Serenity, Crystal Symphony, Crystal Esprit and Crystal Endeavor.
For cancellations made now through April 30, 2020, the following applies:
• For cancellations made on or before 31 days prior to departure date, the applicable cancellation penalty will be issued in the form of a future cruise payment valid on Ocean, River, Yacht and Expedition voyages embarking on or before December 31, 2021;
• These new cancellation guidelines apply only to active bookings and new bookings made prior to April 30, 2020;
• This policy is not retroactive to any reservations cancelled prior to March 4, 2020;
• Future cruise payment may not be applied to existing bookings that have already been paid in full;
• Future cruise payment may not be split across multiple bookings;
• If a cancellation is made, there is no further action to be taken by the guest or travel partner. The future cruise payment will automatically be posted to the guest profile;
• Future cruise payment is based only on the value of cruise fare paid and cannot be transferred, refunded and has no cash value;
• Standard cancellation policies apply to add-ons such as air, hotel and insurance;
• If a cancellation is made 30 days or less prior to departure date, standard cancellation penalties apply with no future cruise payment and no refund of any amount.
We will continue to monitor updates from CLIA and all relevant health authorities and will respond with care and consideration and as quickly and diligently as possible. Please be sure to continue to check our website for Crystal’s Advisory Alert as we update it as needed in this evolving travel environment.
As always, we look forward to welcoming our guests on board our ships and delivering the celebrated Crystal Experience that they have come to love. The entire Crystal Family – from our ships to shoreside offices – remains ready, at their service.
If you or your travel party have additional questions or concerns please call your travel advisor or our main line at
1-800-344-0401
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