CANCEL POLICY UPDATE
MSC Cruises
Up To 48 Hour Cancellation Before Your Cruise
At MSC Cruises USA, we want you to book a cruise with the assurance you need. That's why we've created the CRUISE ASSURANCE PROGRAM - allowing new and existing guests who have booked a cruise through MSC Cruises USA to cancel up to 48 hours prior to their cruise departure and receive a Future Cruise Credit to reschedule your cruise for a future date.
Effective March 10, 2020, guests have greater flexibility on sailings departing through July 31, 2020. If you opt to cancel a booked cruise in the given timeframe, we'll give you a Future Cruise Credit in the amount you paid and you can reschedule your cruise. Your Future Cruise Credit is valid on any cruise departing on or before December 31, 2021.
Frequenlt Asked Questions
Q: WHAT IS THE CRUISE ASSURANCE PROGRAM?
A: Our new Cruise Assurance program is a temporary policy that allows guests who have a cruise booked through MSC Cruises USA (and paid in full) to cancel their cruise up to 48 hours before the cruise departure and reschedule for a future sailing. Effective March 10, 2020, Cruise Assurance is valid on sailings departing on or before July 31, 2020. If you choose to cancel your cruise and reschedule, a Future Cruise Credit will be given in the amount paid (excluding GFT and any pre-paid packages, which will be refunded in the original form of payment) that is valid on any MSC cruise on or before December 31, 2021. In order to participate in the Cruise Assurance, you must fill out the CRUISE ASSURANCE FORM no later than 48 hours prior to your cruise departure.
Q: WHAT SAILING DATES ARE INCLUDED IN THE CRUISE ASSURANCE PROGRAM?
A: Effective March 10, 2020, the Cruise Assurance program is applicable for all sailings departing on or before July 31, 2020. NOTE: Any bookings made during this time-frame, but the cruise departure date is after July 31, 2020, will not be included in the Cruise Assurance program and standard terms and conditions apply.
Q: DO STANDARD TERMS AND CONDITIONS APPLY FOR FINAL PAYMENT?
A: Yes, final payment is due no later than 90 days prior to your cruise departure on cruises less than 15 nights. For cruises 15 nights or greater, final payment is due no later than 110 days prior to your cruise departure.
Q: HOW DO I QUALIFY FOR THE CRUISE ASSURANCE PROGRAM?
A: You must have a cruise booked through MSC Cruises USA office. Final and full payment must be made on a cruise departing prior to July 31, 2020 to qualify for the Cruise Assurance program.
Q: HOW DO I TAKE ADVANTAGE OF CRUISE ASSURANCE?
A: If you wish to participate in the Cruise Assurance program that MSC Cruises USA is offering and reschedule your cruise for a future date, you must fill out the CRUISE ASSURANCE FORM . Do not cancel your current cruise on your own, as normal cancellation policy will go into effect. Please fill out the form and you will receive an email confirmation. Your Future Cruise Credit will then be sent within 14 days of your original cruise date.
Q: IF I CANCEL MY CRUISE, WILL I GET A REFUND FOR MY PRE-CRUISE ITEMS PURCHASED?
A: Yes, pre-cruise purchases will be refunded to the original form of payment.
Q: WHEN DOES MY FUTURE CRUISE CREDIT EXPIRE?
A: If you choose to reschedule your cruise and receive a Future Cruise Credit, you must use this credit by December 31, 2021.
Q: WHAT IS INCLUDED IN THE FUTURE CRUISE CREDIT?
A: The Future Cruise Credit will be equal to the cruise fare paid. Government taxes & fees (GFT) and any onboard items you pre-purchased through MSC will be refunded to the original form of payment (this includes beverage packages, shore excursions and prepaid gratuities, etc.)
Q: WHEN WILL I GET MY FUTURE CRUISE CREDIT?
A: After you have called our contact center and accepted the Cruise Assurance program, you will be sent your Future Cruise Credit within 14 days of your original sailing date.
Q: CAN I GIVE MY FUTURE CRUISE CREDIT TO A FRIEND OR FAMILY MEMBER?
A: No, the Future Cruise Credit is non-transferable and non-refundable.
Q: WHAT IF THERE IS A DIFFERENCE IN THE NEW CRUISE PRICE VS. MY FUTURE CRUISE CREDIT?
A: If your new cruise booking is greater than the value of your Future Cruise Credit, you will be responsible for the difference. Alternatively, if the new cruise fare is lower than the Future Cruise Credit's value, a new Future Cruise Credit will be issued for the balance.
Q: IF THE VALUE OF MY FUTURE CRUISE CREDIT IS HIGHER THAN THE COST OF MY NEW CRUISE, CAN I GET AN ONBOARD CREDIT FOR THE DIFFERENCE?
A: No, your remaining Future Cruise Credit balance (if applicable), will be converted into a new Future Cruise Credit.
Q: DOES THIS PROGRAM APPLY RETROACTIVELY TO PREVIOUSLY CANCELLED BOOKINGS?
A: The program goes into effect on March 10, 2020, therefore any booking cancelled prior to this new temporary cancellation policy change will be in standard cancellation penalty and will not be eligible for this program.
Q: CAN GUESTS IN A BOOKING CHOOSE TO CANCEL, WHILE OTHER GUESTS DO NOT CANCEL AND DECIDE TO CRUISE?
A: No, MSC Cruise Assurance must apply to ALL guests within the booking. The associated Future Cruise Credit will list ALL guest names in the booking. The amount of the Future Cruise Credit will be equal to the full cruise fare of the original booking. Government taxes and fees will be automatically refunded. The FCC is non-transferable and non-refundable.
If you or your travel party have additional questions or concerns please call your travel advisor or our main line at
1-800-344-0401
|
|
