CANCEL POLICY UPDATE
Oceania Cruises
Thank you for your patience as we contend with this fluid and ever-evolving situation and the spread of the COVID-19 virus. As the situation continues to develop, we will endeavor to communicate expediently.
Firstly, we have decided to replace the Italian ports on the April and May voyages listed below in an abundance of caution and for the health and well-being of our guests and crew.
Riviera - March 31, 2020
Riviera - April 19, 2020
Riviera - April 29, 2020
Riviera - May 9, 2020
Sirena - April 25, 2020
Sirena - May 5, 2020
Communications are being sent to all guests on these voyages. All guests who chooses to sail will receive a Future Cruise Credit equal to 25% of the cruise fare paid. If guests choose to cancel, refunds will not apply yet they will receive a Future Cruise Credit equal to 100% of the cruise fare paid. Complete details are outlined in the individual communications.
TRAVELERS ASSURANCE PROGRAM
Secondly, we are introducing a new Travelers Assurance Program. Guests can now have total peace of mind knowing that should they need to cancel, for any reason, they will not lose a dollar. Guests may cancel up to 48 hours prior to cruise departure and will receive a Future Cruise Credit equal to 100% of the cruise fare paid.
NO PENALTY CANCELLATIONS: APPLICABILITY AND CONDITIONS
Cancel for any reason up to 48 hours prior to departure and receive a Future Cruise Credit equal to 100% of the cruise fare paid.
Valid for all existing reservations for voyages departing from March 10, 2020 through September 30, 2020.
Valid for all new reservations through April 30th for voyages departing from March 10, 2020 through September 30, 2020.
Future Cruise Credit must be redeemed within one year of issue and travel must commence by December 31, 2022.
BEST PRICE GUARANTEE
Additionally, guests can book with confidence knowing that up to day of sailing, should there be another applicable public promotion that offers a better value through amenities or price, they may take advantage of that promotional offer and/or price as long as the same category of accommodations is available and that promotion is still open for sale. If there is a better promotion or price after you’ve made your final payment, we will provide you with an upgrade, shipboard credit, or future cruise credit.
If you or your travel party have additional questions or concerns please call your travel advisor or our main line at
1-800-344-0401
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