CANCEL POLICY UPDATE
Regent Seven Seas
The safety, security and well-being of our guests and crew is our number one priority. We have proactively implemented a comprehensive set of preventative measures outlined below to address concerns regarding COVID-19. We will continue to consult with The World Health Organization (WHO) and the U.S. Centers for Disease Control and Prevention (CDC) and take additional preventative actions as deemed necessary.
Policies currently in place include the following:
All embarking guests will be asked to complete and submit a Pre-Embarkation Public Health Questionnaire certifying their current health status and recent travel history. In addition, all embarking guests and crew will be administered a non-touch fever temperature check.
Denial of Boarding
Guests or crew who have traveled from, visited or transited via airports in China, Hong Kong, Macau, South Korea, Iran, Japan or to the regions of Lombardy and Veneto in Italy within 30 days of their voyage embarkation, regardless of nationality, will be denied boarding. Travel companions of these guests who share the same suite will also be denied boarding.
Any guest or crew with a temperature detected at or above 100.4F / 38C will be denied boarding.
Guests who are denied boarding will be issued a refund for monies paid for their cruise- only expenditures in the form of a 100% Future Cruise Credit when they provide proof of travel.
Health Screenings
Guests and crew who in the last 30 days have come into known direct contact with anyone who has traveled from, visited or transited via airports in China, Hong Kong, Macau, South Korea, Iran, Japan or to the regions of Lombardy and Veneto in Italy will be subject to additional health screenings. Travel companions of these guests who share the same suite will also be subject to screenings.
Active public health monitoring of embarking guests or crew who appear symptomatic, are feeling unwell, are exhibiting flu-like symptoms or exhibit difficulty breathing will be subject to additional pre-boarding medical evaluation as deemed necessary.
Any guest or crew who exhibits symptoms of any respiratory illness, flu-like symptoms, cough or a fever above 100.4F/38C while on board will be subject to additional screening at our onboard Medical Center and may be subject to potential quarantine and disembarkation.
Travel Restrictions for Certain Passport Holders
Certain countries have put into place additional restrictions for port entry and passenger disembarkation, which may include denying entry to certain passport holders or requiring additional medical documentation or screenings. Impacted guests will be notified.
Regent Reassurance
For all voyages embarking April 3, 2020 through November 1, 2020, guests who have paid in full have the option to cancel up to 30 days prior to sailing and receive a 100% Future Cruise Credit, which can be applied to any new booking within one year on any future Regent voyage sailing in 2020-2021. Regent Reassurance gives guests the additional time, if needed, to evaluate conditions and feel confident to sail on a Regent voyage.
Along with the aforementioned policies we have implemented additional cleaning and disinfection protocols on board all of our ships. These protocols will be strictly enforced in addition to our already rigorous sanitization standards in place.
The above measures will remain in effect until further notice and are subject to change at any time as we evaluate the situation and continue to consult with local health authorities as well as the WHO and the CDC.
We apologize for the inconvenience to any guests affected by these new measures which have been put in place to ensure the safety, health and well-being of all our guests and crew.
If you or your travel party have additional questions or concerns please call your travel advisor or our main line at
1-800-344-0401
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