CANCEL POLICY UPDATE
Silversea Cruises
SILVERSEA OFFERS ALL OF ITS CUSTOMER UNPRECEDENTED PEACE OF MIND IN BOOKING
Silversea Cruises, together with RCL group is providing travellers unprecedented cancellation and rebooking options offering everyone additional time to evaluate their travel plans in this fluid situation.
FUTURE CRUISE CREDIT REFUND
FOR SAILINGS DEPARTING FROM TODAY UNTIL MAY 31ST 2020
For all sailings departing from today until May 31st 2020 (existing and future bookings) our guests will have a chance to cancel their booking up to 2 days prior to departure and receive a full refund in the form of a Future Cruise Credit, so comprised: any non-cruise amounts refundable per Silversea standard cancellation policy will be refunded in the original form of payment, any outstanding amounts due as per cancellation policy will be refunded through a Future Cruise Credit. The Future Cruise Credit amount will cover in specific any applicable cancellation penalty and will exclude any amounts paid for air upgrades, deviation fees, pre, post and overland tours, transfers and hotels.
FOR SAILINGS DEPARTING BETWEEN JUNE 1ST AND JULY 31ST 2020
For all sailings departing between June 1st 2020 and July 31st 2020 (existing and future bookings) our guests will have the largest choice and in specific:
1) If they cancel 30 days prior to sailing date they can elect to receive either a 100% cash refund or a 100% future cruise credit refund
2) If they cancel between 30 days and 2 days prior to sailing they will receive a 100% Future cruise credit refund
3) If they cancel 1 day prior to sailing the cancellation policy will be 100%.
The above cancellation will be subject to a USD 200 (EUR 180; GBP 130; AUD 250; CAD 250) administrative fee.
FOR SAILINGS DEPARTING BETWEEN AUGUST 1ST UNTIL DEC 31ST 2020
For all sailings departing between August 1st and December 31st 2020 (existing and future bookings) our guests will have a chance to cancel their booking up to 30 days prior to departure and receive 100% cash refund of the monies paid to Silversea. The refund amount will cover in specific any applicable cancellation penalty and will exclude any amounts paid for air upgrades, deviation fees, pre, post and overland tours, transfers and hotels.
The above cancellation will be subject to a USD 200 (EUR 180; GBP 130; AUD 250; CAD 250) administrative fee.
For any booking between 29 days prior to sailing and sailing date the cancellation penalty will amount to 100% of the booking value.
Additionally, Silversea will do its best to negotiate on guests’ behalf for the same cancellation options on other components of the booking such as air travel, hotels and shore excursions. However, Silversea does not have control over these third-party suppliers, and, therefore, different terms may apply for these specific components.
There are no changes to the payment terms, as per the standard terms and conditions.
Program does not apply to chartered sailings & groups. Silversea reserves the right to update, make exceptions, correct any errors or omissions, or cancel this Amendment at any time without notice or liability in its sole discretion.
*Cash refund means original amount paid in the original currency refunded to the original method of payment.
Please note: The penalty fee varies between countries. Please refer to the relevant cancellation policy.
If you or your travel party have additional questions or concerns please call your travel advisor or our main line at
1-800-344-0401
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