Dear Guest,
Royal Caribbean International has sent out the following notification that will affect your upcoming cruise:
We hope you are remaining healthy and well. To allow for additional time to prepare for our return to service, we're unfortunately extending our suspension of sailings for the majority of our fleet through the end of April 2021 (excluding Quantum of the Seas), along with our and February 16th - February 28th, 2021 Spectrum of the Seas sailings. As a result, your sailing will unfortunately be cancelled.
We are disappointed with this news - we were really excited to have you back onboard. However, our plan is to resume our broader global operations for most of our fleet on May 1st, 2021.
We're terribly sorry for the impact to your vacation. Our primary goal continues to be a seamless and healthy return to service. We're hyper-focused on welcoming you back! We've teamed up with Norwegian Cruise Line Holdings Ltd. and have assembled the "Healthy Sail Panel" - a multifaceted team of globally recognized experts. The panel will work alongside our new Public Health & Chief Medical Officer, Dr. Calvin Johnson, and with their help, our vision is to pioneer innovative ways to guide the cruise industry's way forward in response to the pandemic. It goes without saying, we're all in this together.
While we all wish we were cruising, we do have some options for you, including an option that has been very well-received by our guests, as it provides a little something extra to use once we all start cruising again! Here are your options:
- 125% Future Cruise Credit: We're providing you with a 125% Future Cruise Credit to book a new cruise by April 30th, 2022.
- This amount is based on your total cruise fare paid, and we're giving you a little extra knowing that this is such a unique circumstance.
- Your certificate can be used on any Royal Caribbean International sailing that departs on or before September 30th, 2022.
- We'll automatically send your Future Cruise Credit via email by February 12th, 2021, so there's nothing for you to do!
- Taxes & fees and any RoyalUp upgrades will be automatically refunded. Current refund processing is around 45 days. We are working as quickly as possible, and we appreciate your patience.
- Please note:
- If you opted into the Cruise with Confidence 100% Future Cruise Credit, this offer does not apply.
- And, if you previously used a Future Cruise Credit (including previous Global Suspension FCCs), you'll receive a new Future Cruise Credit. This will be for 125% of any new monies paid on this sailing, plus the value of your original credit at 100% of its value, with an expiration date of April 30, 2022 and a sail by date of September 30, 2022.
- If you haven't redeemed your FCC from a prior global suspension, we'll also be extending your other certificate's sail by date to September 30, 2022 by the week of 1/18/21.
- If you were already impacted by a sailing that was previously cancelled due to a global suspension and paid additional monies on a new booking within this extended suspension period, you are still able to opt in to refund one or both cancelled bookings via the process below.
- Lift and Shift: If you prefer to move your existing booking to a sailing next year - we're happy to move you! We will price protect the original pricing and/or promotion on the same itinerary, length, product, and stateroom category as your original sailing within 4 weeks (before or after) of the original sail date the following year. For example, if you are moving from a March 1st, 2021 sailing, you can move to a sailing that is the same itinerary, length, product, and stateroom category, and the sail date between February 1st, 2022 - April 30th, 2022.
- Please know, price protection covers your cruise fare/promotion on an applicable sailing only and excludes taxes and fees, gratuities, and other non-cruise fare items, as these may change.
- You must decide to move to a new sailing by January 26th, 2021. If not, we will automatically issue you a Future Cruise Credit.
- You may only choose from sailings departing on or before April 30, 2022 for the Lift & Shift option. Sailings departing after April 30th, 2022 will be unavailable to choose from, regardless of the original sail date.
- Complimentary Casino offers are not eligible for Lift & Shift.
- 100% Refund: Or, if you prefer a full refund, which is a lower value than the future cruise credit offer above, we're happy to process this for you. Given how fluid this situation is, and the opportunity to use the extra credit being offered, you have until March 31st, 2021 to request a refund and deactivate your certificate.
- Please contact us to start the refund process, forfeiting the higher value of your 125% Future Cruise Credit.
- We'll then deactivate your Future Cruise Credit and process your refund to your original form(s) of payment, which will include any non-refundable deposits.
- You can expect to receive your refund 45 days after you submit your refund request.
- Please note: If you used a Cruise with Confidence certificate on this sailing, and you request a refund instead, we'll refund any NEW funds paid above the certificate amount, and we'll reinstate your original Cruise with Confidence certificate.
And, a special option for those that also purchased Cruise Planner Items:
- You can opt-in to receive an Onboard Credit in the value of 125% of the total Cruise Planner purchases on your reservation.
- Click Here by January 26th, 2021 to request your higher value credit, and we'll email you your credit by February 12th, 2021.
- If we don't hear from you on or before January 26th, 2021, your Cruise Planner purchases will be automatically refunded. You'll receive your refund within 45 days of your booking's cancellation. We are working as quickly as possible and appreciate your patience during these unprecedented times.
- Also, if you opt for a cruise fare refund or for Lift and Shift, you are not eligible for this Cruise Planner Onboard Credit offer.
- Questions about how the Cruise Planner credit works? Click Here for more details.
As your travel advisor we are here to discuss your options listed above and any future possible bookings. Please note, our staff is still working from home and at times we may have delayed responses or degraded call quality. We apologize for the inconvenience that this may cause as we try our best to service everyone. Should you have immediate questions or concerns we encourage you to email us by replying to this email or by directly emailing your travel advisor. You may also call us at 1-800-672-7485.
We thank you for choosing Best Price Cruises and look forward to helping you plan your future vacations.
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