Dear Guest,
Norwegian Cruise Holdings, parent company of Norwegian Cruise Line, Oceania Cruises & Regent Seven Seas Cruise Brands has sent out the following notification that will affect your upcoming cruise.
Statement from Norwegian Cruiseline Holdings:
We want to update you regarding our recent decision to voluntarily suspend cruise voyages across Norwegian Cruise Line Holdings’ three brands, effective immediately for 30 days. This temporary suspension comes after collaboration with federal officials and is aimed at contributing to efforts to contain the spread of COVID-19 and covers voyages with embarkation dates from March 13 to April 11, 2020.
The health, safety and well-being of our guests and crew is our highest priority. We greatly appreciate the understanding of our loyal guests during these fluid, unprecedented and challenging times.
Voyages that are currently in process will end as soon as possible and guests will disembark and travel arrangements will be made to bring them home.
For those with a now canceled sailing Norwegian, Oceania & Regent are offering 2 options:
- All guests on impacted voyages will receive a 125% refund of the fare paid in the form of a future cruise credit, which can be applied toward any future cruise through December 31, 2022.
- For guests who wish to not avail themselves of the 125% future cruise credit, a 100% refund of the fare paid will be reimbursed to the original form of payment within 90 days of guests’ request.
For those wishing to receive a 125% future cruise credit, no further action is required. For those guests wishing to receive a 100% refund please call your travel advisor. END
As your Agents, we at Vacation Superstore/Best Price Cruises are here to assist you. Currently there is no need to cancel your cruise by sending in a form. We will be reaching out to you next week to finalize your choice on which cancellation option to pursue. Please give us the time to reach out to you as we need to provide everyone the very best service possible, Of course, if you should have immediate additional questions or concerns please email or call us at:
1-800-672-7485
|
|
