Dear Guest,
Carnival Cruise Line, has sent out the following notification that will affect your upcoming cruise.
Carnival Cruise Line Statement:
“We are sorry to share the news that Carnival Cruise Line is temporarily pausing service, effective with sailings departing Saturday, March 14 through April 09, 2020 across its fleet of North America based ships. We will resume service on April 10, 2020.
As you know, COVID-19 has now turned into a global pandemic. Carnival has responded by implementing higher levels of screening, monitoring and sanitation protocols to protect the health and safety of our guests, crew and communities we serve. We have had no diagnosed cases linked to our operations and we are committed to continuing to do our part to support public officials in their efforts to manage and contain this unprecedented public health situation.
On behalf of all of us at Carnival Cruise Line, we extend our sincere apologies for the disruption to your vacation plans and trust you understand this decision was made with everyone’s best interest at heart.
Since we’d love nothing more than to welcome you back just as soon as we resume operations, we’re pleased to present the following options:
| Current Cruise Length
In 2020
|
OPTION 1 - ENHANCED VALUE
| OPTION 2 - WHAT YOU PAID |
| SIX PLUS DAYS
| - 100% FUTURE CRUISE CREDIT
- $600 ONBOARD CREDIT PER STATEROOM ON NEXT CRUISE IF BOOKED BY 12/31/20 FOR SAILING BY 12/31/22
|
100% REFUND |
| FIVE DAYS OR LESS
| - 100% FUTURE CRUISE CREDIT
- $300 ONBOARD CREDIT PER STATEROOM ON NEXT CRUISE IF BOOKED BY 12/31/20 FOR SAILING BY 12/31/22
|
100% REFUND |
- Please complete this form to let us know which option you prefer. We have automated the process to eliminate any need to call us. Nothing further is needed from you except this form.
- Please be patient if you reach out to us as we are experiencing high call volume.
- You have until December 31, 2020 to make a selection or you will automatically receive a 100% Future Cruise Credit.
Whichever option you select, it will apply to all guests on the reservation.
Regardless of the option you select, your taxes, fees and port expenses, Carnival Vacation Protection, pre-paid gratuities, pre-purchased Carnival shore excursions, beverage and
Wi-Fi packages, and Fun Shop purchases will be automatically refunded to the original form of payment.
If you have independent air, we encourage you to contact your airline carrier directly as they are being flexible with change fees.
Once again, we want to say how sorry we are that we won’t be able to continue with our plans to operate your cruise. Thanks for hanging in there with us. We look forward welcoming you aboard a Carnival cruise in the future!"
END of Statement.
As your Agents, we at Vacation Superstore/Best Price Cruises are here to assist you. Currently, there is no need to cancel your cruise by calling us or by sending in a form. We will be reaching out to you during the next week to confirm which option you have chosen so that we can complete the Carnival form on your behalf if you haven't done so already, and more importantly, track with the cruise line that your choice has been credit to you. Please give us the time to reach out to you as we need to provide everyone the very best service possible, Of course, if you should have immediate additional questions or concerns please reply to this email or call us at:
1-800-672-7485
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