Dear Valued Guest,
Holland America Line, has sent out the following notification that will affect your upcoming cruise.
Holland Line Statement:
Due to unpredictable circumstances evolving from the global spread of COVID-19, and in an abundance of caution, Holland America Line has made the difficult decision to voluntarily pause global operations of its 14 cruise ships for 30 days, starting March 14, 2020, impacting sailings scheduled to depart through April 14, 2020.
As we’ve seen throughout the course of the past week, the global situation continues to get increasingly more challenging for cruise ships to operate in. As a company, we decided we must take a leadership position as a global citizen and do what we can to help stabilize the situation.
We know that you were looking forward to your cruise and are very sorry to be bringing you this disappointing news. At the same time, we know that you support our strong commitment to the health and safety of our guests, our crew, and the communities that we visit.
We are offering two forms of compensation for you to choose from:
- Option #1 – Please give us the chance to welcome you on board a future cruise. Defer your refund and
receive a future cruise credit for 125% of the base cruise fare paid plus an onboard credit of $250 USD,
which can be applied toward any future cruise through December 31, 2021. Non-cruise fare purchases
through Holland America will be refunded via the method of payment used to purchase the services.
The terms and conditions of the Future Cruise Credit appear below.
- Option #2 - If you do not choose the 125% future cruise credit plus $250 USD onboard credit, a 100%
refund of all monies paid will be reimbursed to the original form of payment. This includes Holland
America’s Flight Ease air, Cancellation Protection Plan, Holland America pre- or post-cruise hotel
packages or transfers, prepaid shore excursions and amenities purchased through Holland America, and
taxes, fees, and port expenses back to the original form of payment.
To inform us of your compensation preference, please visit https://book2.hollandamerica.com/cp/
between March 15 and April 1, 2020. Guests who do not select an option prior to April 1, 2020 will be
automatically refunded.
We recognize this cancellation may cause you to incur other unexpected expenses, such as air change
fees. Reimbursement of reasonable non-refundable expenses will be considered on a case-by-case basis.
A Change Fee Reimbursement Form is available at http://bit.ly/HAL_CHGFEE; please complete this form
and submit it, along with any relevant receipts and documentation, for review by our corporate office. If
you purchased a Cancellation Protection Plan or independent vacation travel insurance, please submit
your claim through your carrier before submitting a reimbursement request.
END of Statement.
As your Agents, we at Vacation Superstore/Best Price Cruises are here to assist you. Currently, there is no need to cancel your cruise by calling us or by sending in a form. We will be reaching out to you during the next week to confirm which option you have chosen so that we can complete the Holland America form on your behalf if you haven't done so already, and more importantly, track with the cruise line that your choice has been credit to you. Please give us the time to reach out to you as we need to provide everyone the very best service possible, Of course, if you should have immediate additional questions or concerns please reply to this email or call us at:
1-800-672-7485
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