Dear Guest,
Carnival Cruise Line, has sent out the following notification that will affect your upcoming cruise.
As all of us come together to support the global response to the COVID-19 situation, the cruise industry is extending our pause in operations once again. For Carnival, this means we will resume our North America cruising on June 27, 2020, and as part of this, we are also cancelling Carnival Sunrise’s seasonal itineraries out of New York this summer and into the fall.
This is disappointing, but we are committed to being a strong partner with government and taking steps that maintain public confidence in our business. We will use this extended pause to continue to identify and implement additional protocols so that we can safely welcome our guests back on board. Nevertheless, we apologize for disrupting your vacation plans and appreciate your patience as we work through this sudden action.
As we have offered previously, we are providing two options for you, including a bonus value incentive package that has proven very popular with our guests. We hope you will be able to rebook your vacation utilizing the incentives we have developed in recognition of your loyalty.
| Current Cruise Length
In 2020
|
OPTION 1 - ENHANCED VALUE
| OPTION 2 - WHAT YOU PAID |
| SIX PLUS DAYS
| - 100% FUTURE CRUISE CREDIT
- $600 ONBOARD CREDIT PER STATEROOM ON NEXT CRUISE IF BOOKED BY 12/31/20 FOR SAILING BY 12/31/22
|
100% REFUND |
| FIVE DAYS OR LESS
| - 100% FUTURE CRUISE CREDIT
- $300 ONBOARD CREDIT PER STATEROOM ON NEXT CRUISE IF BOOKED BY 12/31/20 FOR SAILING BY 12/31/22
|
100% REFUND |
As your Agents, we at Vacation Superstore/Best Price Cruises are here to assist you. Currently, there is no need to cancel your cruise by calling us or by sending in a form.
We will be reaching out to you during the next weeks to review desired reimbursement choice for your cancelled cruise. We recommend allowing us to submit and track your choice to ensure that you are reimbursed correctly. Should you prefer to submit your own reimbursement request, you can do so by completing this form. If you choose to submit your own form, please email us your choice so that we can track the application of your reimbursement with the cruise line. You have until December 31, 2020 to make a selection or you will automatically receive a 100% Future Cruise Credit. Whichever option you select, it will apply to all guests on the reservation. Regardless of the option you select, your taxes, fees and port expenses, Carnival Vacation Protection, pre-paid gratuities, pre-purchased Carnival shore excursions, beverage and Wi-Fi packages, and Fun Shop purchases will be automatically refunded to the original form of payment.
Please note, our staff has transitioned to working from home for their safety. Due to unusally high internet traffic with so many people around the country working and going to school from home, we are running into less than optimal functionality and degraded call quality. We apologize for the inconvenience that this may cause as we try our best to service everyone.
Again, there is no need to contact us immediately. Please allow us the time to reach out to you as we need to provide everyone the very best service possible. Of course, should you have immediate questions or concerns we encourage you to email us by replying to this email or by directly emailing your travel advisor. You may also call us at 1-800-672-7485 but hold times will be long and call quality over internet may be degraded.
We thank you for choosing Best Price Cruises and look forward to helping you plan your future vacations.
|
|
