Dear Guest,
Recognizing our responsibility and commitment to the health, safety and well-being of our guests, our team members and the global community, Princess Cruises is extending the pause of our global ship operations and has therefore made the extremely difficult decision to cancel the following cruises and associated cruisetours:
- All cruises and cruisetours departing May 11 through June 30, 2020.
- All 2020 Coral, Grand, Pacific and Royal Princess Alaska cruise and cruisetour itineraries departing after May 11, 2020. Due to the shortened summer season, the five wilderness lodges, trains and buses operated by Princess in Alaska will not open this summer.
- Alaska cruises roundtrip from San Francisco on Star Princess and roundtrip from Los Angeles on Golden Princess departing after May 11, 2020. We remain optimistic that Emerald and Ruby Princess will still offer roundtrip cruises from Seattle in the summer. We will of course continue to evaluate our plans in the weeks ahead.
- Enchanted Princess’ sailings in Europe through July 31, 2020; due to the significant impact the COVID-19 outbreak has had on Italy and our shipbuilding partners.
- Sun Princess sailings June through September 4, 2020 due to rescheduling of the 2020 Summer Olympics.
- Diamond Princess sailings’ departing May 11 through August 4, 2020.
All bookings will automatically be cancelled. You do not need to call. In the coming weeks, Best Price Cruises will contact you to submit your choice of reimbursement for your cancelled cruise. If you prefer, you may instead submit your choice directly at https://princess.qualtrics.com/jfe/form/SV_bKHMO3kF1HsNhVX, though we ask that you notify us of your selection so that we may ensure you are reimbursed per your choice:
- Option #1 - Defer your refund and receive a future cruise credit for 125% of the cruise fare paid, which can be applied toward any future cruise through December 31, 2021. Non-cruise fare purchases such as shore excursions or onboard services will be refunded via the method of payment used to purchase the services.
- Option #2 - If you do not choose the 125% future cruise credit, a 100% refund of all monies paid will be reimbursed to the original form of payment.
- Per Princess Cruises, if you do not elect either Option 1 or Option 2 by May 31, 2020, you will be deemed to have accepted Option 1 (which is a higher value than Option 2). Once Option 1 or 2 is elected (or deemed elected as set forth herein), it shall be deemed accepted, final, and binding.
As your Agents, we at Vacation Superstore/Best Price Cruises are here to assist you. Currently, there is no need to cancel your cruise by calling us or by sending in a form.
We will be reaching out to you during the next weeks to review desired reimbursement choice for your cancelled cruise. We recommend allowing us to submit and track your choice to ensure that you are reimbursed correctly.
Please note, our staff has transitioned to working from home for their safety. Due to unusally high internet traffic with so many people around the country working and going to school from home, we are running into less than optimal functionality and degraded call quality. We apologize for the inconvenience that this may cause as we try our best to service everyone.
Again, there is no need to contact us immediately. Please allow us the time to reach out to you as we need to provide everyone the very best service possible. Of course, should you have immediate questions or concerns we encourage you to email us by replying to this email or by directly emailing your travel advisor. You may also call us at 1-800-672-7485 but hold times will be long and call quality over internet may be degraded.
We thank you for choosing Best Price Cruises and look forward to helping you plan your future vacations.
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