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Terms & Conditions | Offer Details:
RESERVATIONS:
Accommodations are limited. If you use a travel agent/travel agency (“TA”) to book your
reservation, you shall pay deposits and payments for Holland America Line’s (“HAL”) services
to such TA. HAL will issue travel documents only if and when it has received full payment from
TA. HAL will make any refunds to the applicable TA based only on the amount HAL actually
received, less any applicable cancellation fees and charges; guest is responsible for obtaining
any refund monies from TA.
DEPOSIT & FINAL PAYMENT REQUIREMENTS:
Deposit is required at the time of cruise booking and final payment of balance must be
received no later than 120 days prior to departure.
CANCELLATIONS:
Our cancellation policy allows you to cancel your 2027–2028 Legendary Voyage 120+ days prior
to departure, depending on the cruise, and receive a full refund. If you cancel your 2027–2028
Legendary Voyage 119 days or less prior to departure, depending on the cruise, you are required
to pay a cancellation fee (including 3rd and 4th berths) as set forth below. Such fees are based
on the fare paid, excluding Taxes, Fees & Port Expenses (“TFPE”), transfers, surcharges, shore
and land excursions, and most pre-purchased gift(s) and/or special service(s). See more
details in the Cruise Contract. For 2027–2028 Legendary Voyages, the cancellation fee amount
varies based on the length of sailing and timing of cancellation as follows:
Change to arrangements may be subject to change charges.
CREW APPRECIATION & SERVICE CHARGES:
For your convenience, Crew Appreciation will automatically be added to your onboard account
to recognize the efforts of a wide variety of crew members in various departments, including
those in the Dining, Entertainment, Guest Services, and Galley areas. The amount of the Crew
Appreciation is based on your stateroom category and is subject to adjustment at your discretion,
except as otherwise provided in the Crew Appreciation and Service Charge Policy. A Service
Charge will automatically be added to optional purchases of beverage packages, drinks, dining
room and specialty dining, onboard parties, and other services or amenities provided to guests
that are not included in the cruise fare. The Crew Appreciation and Service Charge payments on
all vessels in our fleet are pooled and distributed in the form of compensation, including bonuses.
For further details, please review our Crew Appreciation and Service Charge Policy.
TAXES, FEES & PORT EXPENSES:
“Taxes, Fees & Port Expenses,” or “TFPE” as used by HAL, may include any and all fees, charges,
tolls, and taxes imposed on HAL by governmental or quasi-governmental authorities, as well
as third-party fees and charges arising from a vessel’s presence in a harbor or port. TFPE may
be assessed per guest, per berth, per ton, or per vessel. TFPE are subject to change, and HAL
reserves the right to collect any increases in effect at the time of sailing even if the fare has
already been paid in full.
GUESTS WITH DISABILITIES:
Holland America Line seeks to accommodate the needs of guests with disabilities, to the extent
feasible. Some accommodations require advanced notification. For more information, visit the
Accessible Cruising section of our website.
MEDICAL SERVICES:
Each of our ships is equipped with limited medical facilities that are staffed by a physician and
registered nurses. Unless otherwise indicated in an active HAL policy (for example, the COVID19 Protection Program), guest will be charged a fee for all medical services and medications
obtained on board. If the onboard physician is unable to care for your needs on board, you will
be transferred to medical facilities on shore. If your condition will require you to have a special
medical apparatus or assistance on board, we must be made aware of that at the time of booking
in order to determine whether we can accommodate your needs.
PASSPORTS / VISAS / IMMUNIZATIONS:
You are solely responsible for securing and having available all proper documentation for the
countries visited on your cruise or land tour and for bringing all necessary travel documents
such as passports, visas, proof of citizenship, re-entry permits, minors’ permissions, and medical
certificates showing all necessary vaccinations. Guests should check with their TA or the
appropriate governmental authority to determine the necessary documents. Guest will be refused
boarding or disembarked without recourse or liability for refund, payment, compensation, or
credit of any kind if they do not have proper documentation, and they will be subject to any fine
or other costs incurred by HAL that result from improper documentation or non-compliance with
applicable regulations.
RESPONSIBILITY:
All HAL vessels are owned by HAL Antillen N.V. and operated by Holland America Line N.V. in
its capacity as general partner of Cruiseport Curaçao C.V. Transportation on board the ship is
provided solely by the Shipowner and Operator and pursuant to the Cruise Contract that you will
receive prior to embarkation. Ships’ Registry: The Netherlands.
Non–Holland America Line services (for example, shore excursions) are generally performed
by independent contractors. These non–Holland America Line services are solely at your risk
and subject to the terms or arrangements with the independent contractor. HAL assumes no
responsibility with respect to these non–Holland America Line services (including cancellation,
injury, or death) even though HAL may collect monies or make bookings.
ACCURACY OF CONTENTS / GENERAL:
Contents of this brochure, including terms and conditions, are subject to change at any time at
the sole discretion of HAL. Please refer to HollandAmerica.com for up-to-date information. Any
advertised offer may be changed or revoked at any time.
Situations may arise which, in our opinion, make it necessary for us to cancel, advance, or
postpone a scheduled departure, change itineraries, or make substitutions involving hotels,
restaurants, ports of call, other travel components, vessels, or other modes of transportation.
In that event, we do not assume responsibility or liability for any resulting losses, expenses, or
inconvenience. We are not required to make refunds once travel commences, regardless of the
reason for guests being unable to complete their travel.
The ship names and all other trademarks, slogans, logos, and imagery used herein are, whether
or not registered, owned by Holland America Line N.V.
All guests will be required to agree to the Cruise Contract and all information and terms therein.
Have it All Early Booking Bonus Offer:
*Have It All Early Booking Bonus Offer (“Early Booking Bonus Offer”) fare and its parts are neither transferable nor refundable and have no cash value. Early Booking Bonus Offer fares available only on select departures and exclude Grand Voyages and any cruise lasting 5 days or less. Any advertised fare may be changed or revoked at any time. Fares are subject to full terms and conditions, available at HollandAmerica.com/package-terms.
Elite Beverage Package has a daily limit of 15 beverages. Available only for beverages priced at US$15 or less. Must be 21+ for alcoholic beverages. Management reserves the right to revoke the package and may refuse service for any reason. The package excludes beverages purchased in The Shops, from the mini-bar, through 24-hour room service, or on Half Moon Cay.
Specialty Dining based on cruise duration and ship type. Dining options are determined by ship and exclude all events in Pinnacle Grill.
Shore Excursion offer is based on cruise duration and is per person, not per stateroom. For Alaska cruise tours and 6- to 9-day cruises, eligible guests will receive US$100 credit per person to apply toward their shore excursion purchase(s). For 10- to 20-day cruises, eligible guests will receive US$200 credit per person to apply toward their shore excursion purchase(s). For 21+ day cruises (excluding Grand Voyages), eligible guests will receive US$300 credit per person to apply toward their shore excursion purchase(s). Shore Excursion Credit must be used pre-cruise when applied toward an Alaska Cruisetour Land Excursion purchase. Shore Excursion Credit must be used on corresponding cruise and is non-refundable. Shore Excursion Credit can neither be redeemed for cash value or airport transfers nor applied to a non–shore excursion item.
Wi-Fi Premium Package: All onboard Internet usage is subject to Holland America Line’s standard policies, which may limit or block browsing/use of some sites or applications due to network security and bandwidth usage. Offerings are subject to change without notice. Plan can be used on any device, but only one device can be actively connected at a time. Upgrades are available once on board. Offer applies to 1st/2nd guests in a stateroom only.
Crew Appreciation: Receive free prepaid stateroom gratuities on board. Gratuities for other services, including, but not limited to, bar, dining room, wine accounts, and spa/salon services, are not included.
Low Price Guarantee: If a guest books a Holland America Line (“HAL”) cruise with the Early Booking Bonus Offer (the “original booking”) and such guest finds a cheaper price for an identical booking within the duration of the Early Booking Bonus Offer (the “Comparison Fare”), the difference may be compensated in the form of Onboard Credit, a stateroom upgrade, or another method. HAL reserves the sole right to determine the method of compensation made to guests. A fare will be considered a Comparison Fare only if its booking consists of details that are identical to those of the original booking (including, but not limited to, the same ship, sail dates, stateroom category, and number of guests as the original booking). A determination as to whether the located fare is identical to the original booking will be at HAL’s sole discretion. HAL reserves the right to apply this price protection and offer at its discretion. Other restrictions and exclusions may apply.
Best Price Cruises Terms and Conditions:
Prices listed are Cruise Only, per person, based on double occupancy and include port charges & taxes. Onboard and/or gratuity credit is based on category and cost. Fares based on Internet booking by the consumer, call-in pricing and booking by a Cruise Specialist in some cases may be slightly higher. Gov't taxes & fees are included. All prices are in US$ and airfare is additional unless otherwise noted. Limited availability may apply, and prices are subject to change without prior notice. Dollar and Percentage off coupons/letters/codes may be restricted and could lower onboard credit associated with these specials. Restrictions may apply to other discounts/upgrades. Typographical errors may occur.
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